How to Apply for Zomato Customer Care Executive Jobs Work from Home

Zomato is one of the leading online food delivery platforms in India, serving millions of customers every day.

Are you looking for a job in the customer service sector? Do you want to work for one of the leading online food delivery platforms in India? If yes, then you might be interested in applying for a Zomato Customer Care Job.

A customer care executive is responsible for handling customer queries, complaints, feedback, and suggestions through chat, email, or phone.

You will also need to provide information about Zomato’s products, services, offers, and policies. You will be the voice of Zomato and ensure customer satisfaction and loyalty.

Required Skills & Qualification

To apply for Zomato customer care executive jobs work from home, you will need to meet the following requirements:

  • You should have a minimum qualification of 10+2 or equivalent.
  • You should have a laptop or desktop with a stable internet connection and a headset.
  • You should be willing to work in shifts, including weekends and holidays.
  • You should have a positive attitude and a problem-solving approach.
  • Excellent communication skills in Hindi and English
  • Good listening and problem-solving skills
  • Basic computer and internet skills
  • Knowledge of Zomato’s features and functions
  • Ability to work under pressure and handle multiple tasks
  • Customer-oriented attitude and empathy

If you meet these criteria, you can follow these steps to apply for Zomato customer care executive jobs work from home:

  • Visit the Zomato careers website and search for “customer care executive” or “chat process” jobs.
  • Select the job that matches your location, experience, and preference.
  • Read the job description carefully and click on “Apply Now”.
  • Fill in your personal details, educational qualifications, work experience, and skills.
  • Upload your resume and any other documents that are required.
  • Submit your application and wait for a response from Zomato.

Selection Process

The selection method for a Zomato Customer Care Job involves three steps:

  • Online application: You need to fill an online form on Zomato’s career website ( with your personal and professional details. You also need to upload your resume and a cover letter.
  • Online test: You need to take an online test that assesses your aptitude, language, and customer service skills. The test duration is 30 minutes and consists of multiple-choice questions.
  • Interview: You need to attend a telephonic or video interview with a Zomato recruiter or manager. The interview will focus on your personality, motivation, and situational judgment.


The salary or pay for a Zomato Customer Care Job depends on various factors such as your experience, location, performance, and incentives. According to, the average salary for a Zomato Customer Service executive in India is ₹ 18,000 per month.

Zomato Interview Question for Chat Process

If your application is shortlisted, you will be contacted by Zomato for an online interview. The interview will consist of two rounds: a written test and a voice test.

The written test will assess your typing speed, grammar, spelling, vocabulary, and comprehension. You will be given some chat scenarios and asked to respond to them as if you were a customer care executive. You will also be asked some general questions about Zomato and its services.

The voice test will evaluate your pronunciation, fluency, tone, and accent. You will be asked to speak on a given topic or answer some questions related to customer service.

To prepare for the Zomato interview question for chat process, you should:

  • Review your resume and be ready to explain your skills and achievements.
  • Research about Zomato’s history, vision, mission, values, products, services, offers, and policies.
  • Practice typing fast and accurately with proper grammar and spelling.
  • Practice speaking clearly and confidently with a polite and friendly tone.
  • Anticipate common customer queries and complaints and prepare your responses accordingly.
  • Be honest, courteous, and professional throughout the interview.

Some examples of Zomato interview question for chat process are:

  • Why do you want to work as a customer care executive for Zomato?
  • How do you handle angry or dissatisfied customers?
  • How do you deal with multiple chats at the same time?
  • How do you ensure customer satisfaction and retention?
  • How do you upsell or cross-sell Zomato’s products or services?
  • How do you handle feedback or suggestions from customers?
  • What are the benefits of working from home as a customer care executive?
  • How do you manage your time and productivity while working from home?

These are some tips and guidelines on how to apply for Zomato customer care executive jobs work from home and how to prepare for the Zomato interview question for chat process.

Application Fee

The application fee for a Zomato Customer Care Job is ₹ 0. You do not need to pay any money to apply for this job.

However, you need to have a valid email ID and phone number to register on Zomato’s career website.

I hope this article was helpful and informative. If you have any questions or comments, please feel free to share them below.

1 thought on “How to Apply for Zomato Customer Care Executive Jobs Work from Home”

  1. I want to apply for chat executive job in zomato company but I am not getting any option on zomato careers website.


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