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How to Apply for Zomato Customer Care Job
If you are looking for a job that allows you to work from home and interact with customers online, you might be interested in applying for the Zomato customer care job. Zomato is one of the leading online food delivery platforms in India and operates in 24 countries across the world. Zomato customer care executives are responsible for handling the chat and calls of the customers, resolving their queries and complaints, and providing them with a satisfactory service experience.
In this blog post, we will guide you through the steps of how to apply for a Zomato customer care job and the skills and qualifications required for this role.
Step 1: Find out if there are any openings for Zomato customer care job
The first step is to check if there are any current vacancies for Zomato customer care jobs on their official website or other job portals such as LinkedIn, Fidanto, Recruitment Hub or Freshers Jobs. You can also follow Zomato on their social media channels such as Facebook, Twitter or Instagram to get updates on their latest hiring announcements.
Step 2: Prepare your resume and cover letter
The next step is to prepare your resume and cover letter that highlight your relevant skills and experience for the Zomato customer care job. Your resume should include your details, educational qualifications, work history, achievements, hobbies and interests. Your cover letter should explain why you are interested in working for Zomato, what value you can add to their team, and how you can handle different customer scenarios.
Some of the skills and qualifications that Zomato looks for in their customer care executives are:
Excellent communication skills in English and Hindi
Empathetic and courteous attitude toward customers
Ability to multitask and work under pressure
Knowledge of online food ordering platforms and processes
Basic computer skills such as MS Office, internet browsing, email etc.
Minimum 12th pass or equivalent education
Step 3: Apply online or through employee referral
The final step is to apply online or through employee referral for a Zomato customer care job. You can apply online by visiting their careers page and filling out an application form with your details. You will also need to upload your resume and cover letter along with a recent photograph.
Alternatively, you can apply through employee referral by reaching out to someone who works at Zomato or knows someone who does. You can ask them to refer you for the position by sharing your resume and cover letter with them. This can increase your chances of getting shortlisted as Zomato only accepts applications through employee referrals.
Step 4: Wait for the interview call
Once you have applied successfully, you will have to wait for the interview call from Zomato. The interview process may vary depending on the location and role but generally consists of one or more rounds of telephonic or video interviews. The interviews will assess your communication skills, problem-solving abilities, customer service orientation, technical knowledge etc.
You should prepare well for the interview by researching Zomato's products, services, values etc., and reviewing common interview questions related to customer care jobs such as:
How would you handle an angry customer who wants a refund?
How would you deal with a situation where there is a delay in delivery?
How would you upsell or cross-sell other products or services offered by Zomato?
How do you manage your time and prioritize your tasks?
You should also dress professionally, and be punctual, confident and polite during the interview.
Step 5: Get hired!
If you clear all the rounds of interviews successfully then congratulations! You have got hired as a Zomato customer care executive! You will receive an offer letter from them confirming your salary package, benefits, joining date etc. You will also need to submit some documents such as identity proof, address proof, bank details etc. before joining.
As a Zomato customer care executive, you will be working remotely from home using a laptop, headset, internet connection etc provided by them. You will be assigned shifts according to your availability. You will be interacting with customers via chat, calls, emails etc. You will be resolving their issues, answering their queries, providing them feedback etc. You will also be reporting your performance metrics such as the number of calls handled, resolution rate, satisfaction score etc.
Working as a Zomato customer care executive can be a rewarding career option if you enjoy helping people, learning new things, facing challenges etc. It can also give you an opportunity to grow within the company by taking up higher roles such as team leader.